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Birmingham Care Group (BCG) – Privacy policy

Last Updated: May 8, 2024


Birmingham Care Group, a registered charity (Charity No. 1149682) located at Units 5 & 6 Magreal Industrial Estate, Freeth Street, Ladywood, Birmingham, B16 0QZ, values the support of our community. We recognize that our operations are made possible through your involvement, and we are committed to respecting your privacy and ensuring your control over your interactions with us.


Information Collection

When you engage with Birmingham Care Group, such as by visiting our websites, subscribing to newsletters, making donations, volunteering, attending events, or participating in any other way, we collect various data to facilitate our services. This privacy policy aims to elucidate how we utilise the information gathered from you during these interactions.


Data Collection Sources

We gather information provided directly by you, such as when you make a donation or subscribe to updates. Additionally, we may obtain data from third-party platforms like Amazon Smile or Total Giving, with your consent. Please refer to their respective privacy policies for further details on data processing.


Use of Your Information

Any personal information you furnish (e.g., name, email, postal address) is utilised solely for specific purposes, including processing donations, disseminating updates about our activities, informing you about events, providing requested services, maintaining communication records, and categorising supporters by location.


By submitting your information, you consent to its collection and utilisation as outlined at the point of submission. You may opt out of email or mail communications at any time without affecting your support. However, if you have made a donation and/or provided Gift Aid, we are obligated to retain your data for legal purposes related to your donation.


Data Retention

We retain personal information only for the duration necessary to fulfil the aforementioned purposes. Our data retention policy adheres to legal obligations, accounting practices, and the nature of the associated activities. For instance, donation details are retained for seven years to meet tax requirements, while newsletter subscription data is retained only for the subscription period.

Legacy data may be stored indefinitely for legacy administration and communication with beneficiaries' families.



Access to your data is restricted to authorised personnel and partners essential for conducting specified activities. We employ physical and electronic security measures to safeguard your data.


Third-Party Usage

We do not share your data for marketing purposes. However, certain third-party services are employed to fulfil specific functions, such as mailing services and online payment processing. These services are selected based on their alignment with our intended purposes, and they are contractually bound to use your data solely for those purposes.


Automatic Data Collection

Cookies may be utilised to gather limited data for website functionality. You can manage cookie preferences in your browser settings. Additionally, anonymous data, including IP addresses and site usage statistics, may be collected for analytical purposes via services like Google Analytics.


Online Security

While we employ industry-standard security measures, we cannot guarantee absolute security for data transmitted over the internet. Users should exercise discretion when sharing personal information online.


Links to Third-Party Sites

We may provide links to external sites for your convenience; however, we are not responsible for the privacy practices or content of these sites.


Accessing Your Information

You have the right to request details of the information we hold about you. Requests can be sent to the provided address, and we will respond within one month.


Updating Preferences and Information

You can update your personal information and communication preferences by contacting us at We appreciate your efforts to keep your details current.


Opting Out

You can request the erasure, restriction, or objection to the processing of your personal data at any time by contacting us via email or post to the provided addresses.


Changes to this Privacy Policy

This Privacy Policy is subject to periodic updates. Any modifications will be effective immediately upon posting on our website. Significant changes will be prominently notified.


Contact Us

For inquiries regarding this Privacy Policy or our data practices, please contact us at or by mail at Data Protection Enquiry, Birmingham Care Group, Units 5 & 6 Magreal Industrial Estate, Freeth Street, Ladywood, Birmingham, B16 0QZ, England.

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